FAQs

  • COVID-19 SAFETY PRECAUTIONS

    At TIGI, our top priority is ensuring the health and safety of our employees. The following strict site protocols for hygiene and social distancing have been put in place:

    • We provided personal protective equipment (PPE), such as surgical masks, protective eye wear, gloves for our employees, and implemented frequent cleaning schedules.
    • Twice daily temperature screenings are now part of our standard operating procedures.
    • Necessary guidance and information being provided to our staff in order to prevent the spread of any infections, based on guidelines from the World Health Organization (WHO).
    • TIGI DC Leadership Team meets daily and updates our Global Leadership.
    • We operate within protocols set by both international governing organizations and Unilever North America Health and Safety Authority.
    • Due to the crucial role we play in distribution of personal care and hygiene products, TIGI is deemed an essential business and will continue to operate under the state of emergency and shelter in place orders recently issued in the U.S.
    • The majority of our delivery services will continue within the expected delivery timeframes; our carriers will continue to operate to and from impacted areas under the state, local and national guidelines.
  • ARE TIGI SHAMPOO AND CONDITIONERS COLOUR SAFE?

    TIGI has a large range of colour safe wash & care products, for more information please contact your TIGI Sales Specialist. If you do not have a TIGI Sales Specialist, please click on the “Contact Us” form and submit, and one of our Customer Service Agents will be happy to assist you.

  • ARE TIGI PRODUCTS SULFATE FREE?

    TIGI advises that you consult with a medical professional should you have heightened sensitivities or unsure of a specific ingredient listed on the product sds sheet.

    You can view the ingredient list for each of our products at: http://sds.tigihaircare.com

  • I HAD AN ALLERGIC REACTION TO A TIGI PRODUCT

    Immediately stop using the product and consult your medical care professional for advice. Following this please call 800-259-8596, select option 1, then option 1 again. This will bring you to our “Adverse Reaction” line. This service is available 24×7.

    We always recommend you complete a patch test prior to using a new product, especially if you have heightened sensitivities.

  • DOES TIGI TEST THEIR PRODUCTS ON ANIMALS?

    We do not test our products on animals and are committed to ending animal testing. Unilever has complied with the EU animal testing bans for cosmetics since 2004 and supports calls for similar bans to be introduced globally.

    Occasionally, across our portfolio, some of the ingredients we use have to be tested by our suppliers to comply with legal and regulatory requirements in some markets; and some governments test certain products on animals as part of their regulations.

    As part of our commitment to ending animal testing, we have a growing number of brands that ensure that neither their products – nor the ingredients they use – are subject to animal testing by suppliers or by regulatory authorities. These brands’ commitment to no animal testing is certified by animal welfare groups.

    We use a wide range of non-animal approaches to assess the safety of our products for consumers and continue to develop new ‘next generation’ approaches. Our team of internationally recognized leaders in non-animal safety science work with regulatory authorities, NGOs, our suppliers and other scientists across the world to share these approaches, to promote their broader use and acceptance by authorities. Our leading-edge research has one clear purpose: to continue to develop new non-animal approaches that can guarantee that our products are safe, without any need for animal testing.

    Additional information can be found at the following site:
    https://www.unilever.com/sustainable-living/what-matters-to-you/developing-alternative-approaches-to-animal-testing.html

  • I HAVE A QUESTION OR COMPLAINT ABOUT BEDHEAD TOOLS / BEDHEAD COSMETICS

    TIGI Does not carry or distribute Bed Head Tools or Bed Head Cosmetics. Please see below on who to contact: